How Does It Work?
FAQs:
1. What are your rates?
Our daily rates fluctuate. Please inquire for our daily rates. You cannot lock in a rate/quote without a deposit. Quotes go in 24-hour periods. For example, one week is Monday 8 A.M. to the following Monday at 8 A.M. If you wish to return later on your end date, it would be an extra day’s fee.
2. How do I make a reservation?
Step #1: Call or text (702) 550-8705 or e-mail babarentals@gmail.com with:
A) Start/end dates & pickup/drop-off times
B) State if you are above/under 25 years old (If under, mention if you are above/under 21 y/o)
C) Confirm if you have full coverage auto insurance (collision/comprehensive deductible).
Step #2: E-mail your auto insurance policy (not the insurance card) binder/declaration/verification of insurance (PDF format – not screenshots) of your coverages* to babarentals@gmail.com. Insurance must include:
A) Names of all drivers of the rental vehicle
B) Effective policy dates
C) Collision and comprehensive coverage deductible between $0-1000
* Insurance companies do not allow you to add rental cars to your personal policy.
Step #3: Send your $60 deposit (See #4 for forms of payment).
The deposit is separate than your rental fees. It guarantees you the quoted rate, a vehicle during your time frame & will be refunded if you follow the contract’s terms which you sign upon pickup. Please ensure that your plans are firm. ***We do not refund the deposit*** if your reservation is canceled prior to the start date.
3. Where are you located? Where do I pickup and drop off? ***PLEASE READ***
We are primarily a self-service car rental service with vehicles located mostly at stations in or around the Ewa Beach, Hawaii area on the island of Oahu. Pickup and drop offs are typically self-service and there will likely not be a representative to meet you in person. However, a representative will be available to walk you through the process over the phone as needed.
The day your reservation starts, reach out to us for instructions to the vehicle’s location, license plate & parking stall.
4. What forms of payment do you accept?
We highly recommend you use a credit card that provides additional car rental coverage on top of your auto insurance policy. We accept all major credit cards. Payments are secured by EMV, encryption, tokenization and are PCI DSS compliant.
Please reach out to us for a secure link to place the deposit upon reading these FAQs.
*Payment is due upon pickup of the vehicle.
6. What condition are the vehicles in?
Our priorities are for the vehicles to be clean, mechanically reliable, safe and have working AC. The vehicles are older (2007-2012), so they are not perfect. We would like you to know this upfront, so you have time to look for other options if you are not comfortable with driving an older vehicle.
7. Can you deliver/pickup the vehicle?
We can deliver to various locations for an additional fee. Please inquire and we can try out best to accommodate!
8. Can I select the exact vehicle?
No. We cannot guarantee the exact vehicle you will receive. We can guarantee it will be the one of the make and models you see in our pictures. All of our vehicles are Nissan Versas. The average year is 2010.
9. Can I rent for longer than 30 days?
Yes, but you must check with your insurance agent as most insurances will not cover a rental than 30 days. They require you end and start a new reservation/contract every 30 days. We can accommodate if that is the case.
10. What time do I have to drop off my vehicle?
Reservations are counted in 24-hour periods. You must drop off the vehicle at the same time as pickup to avoid an extra day’s charge. For example, if you rent a vehicle for a week and picked up a vehicle on Monday at 11 A.M., the car is due back the following Monday no later than 11 A.M.
11. Why do you have a Vegas area code?
We are located on Oahu; however, we subscribe to a Google service that does not offer 808 area codes. The service allows us to have one central number that routes to our team for speedy & streamlined communication with you.
12. How do I know if I have a reservation?
If you have a reservation, you will be issued a reservation number. If you do not have a reservation number, you have only made an inquiry for a quote.
***Please notify a Baba Rentals team member after you read the FAQs to proceed with your reservation***
